General
Unpacking your iFill Cup master case
Set your master case on a stable work surface, then carefully flip the case upside down. With a box cutter, cut tape on all four side edges of the case. Once cut, carefully reposition the box right side up and pull the box top up and off the ...
Maintenance and cleaning
It is very critical to keep the machine clean and maintained to ensure a long life of use. This is a very simple process that can be done daily in a short time at the beginning or end of each shift. Here we list the steps to maintain the machine in ...
Lids Opening Up
If you are experiencing an issue with pod lids opening up after filling there are two likely causes. 1) Coffee is not being degassed properly. Coffee needs to degas for 2 to 3 hours after GRINDING, not after ROASTING. 2) Roller tension is too loose. ...
How to replace a filling or fork motor on an 800/800XP
This video will show you how to replace a filling or fork motor on a 800/800XP machine.
Adjusting cup sensors
Take the colored cover off the top of the machine. Take the clear cover off in between the cup presser knobs. Insert cups into the loading tray (2-800 6-7000) cup sensors. Take a short Phillips head screwdriver and remove sensors. Turn the sensor ...
Priming Your i360 Brewer
If your i360 is heating the water, but no water is coming out, it will need to be primed. To prime your brewer, follow the steps below. Fill the tank just past the "Max Fill" Line. Take an empty pod and push it down into the opening, which will force ...
Maintenance Menu
When you enter the MAINTENANCE MENU there are six different buttons on the screen. Motor Jog - This allows you to move each motor forward or backward. Each of the Filling, Riser and Fork motors will have a "+" or "-" button which will move the motor ...
Lubricating your 800 or 800XP filling machine
The bearings on your filling system will need to be lubricated with a food safe lubricant every 25,000 pods to help ensure proper operation. The attached video will walk you through this simple process.
Riser Motor Reset Failure
When the riser motor is obstructed along it's path, it's sensor is dirty or the timing is off, you will get a Riser Motor Reset Failure. When this happens, follow the steps below. Power off the machine completely, including at the converter box. ...
Lids Opening After Filling
If you find that the lids on your pods are opening up after filling, the most likely culprit is that your coffee needs to degas. We recommend letting your coffee degas for two hours after grinding (not after the roast) before you fill your pods. This ...
How to Enter a Ticket
Sometimes an issue can not be resolved through our troubleshooting guide. For those instances we have a team of trained technicians ready to help. Follow the steps below to submit a ticket and we will get to work on resolving your issue. Click on ...
Filling Motor Reset Failure
1. Remove the hopper and the base plate. 2. Motor jog the filling motor all the way forward. 3. Look to see if you can see the orange light on the sensor behind the filling motor plate. It may need to be replaced. 4. If you can see the light use a ...
Batch Count
Batch count keeps track of how many cups you have run in a certain time frame. You can press the RESET button near the batch count and it will set the count back to zero for an easy way to track how many cups have been produced.
Maintaining your Machine
Due to the coffee and oil building up, it is essential to clean your iFillSystems machine every 10,000 cups or every week. Please follow the below instructions on how to clean and maintain the machine. 1. Take a vacuum cleaner with a small suction ...
Forks Jamming
Steps to follow if the forks are jamming up and stopping the machine, causing loud noises or vibration. Verify that the pod stack count is correct on each stack and there are no damaged pods in the stack. Verify that the pods are not jammed too ...
Lids Snapping
What to do when lids break off when the fork assembly moves forward to close them. Verify that when the pods are placed in the machine that the lids are not tilted down in any way. Verify that the pod stack count is correct on each stack and that ...
Missing Cup on Fork Failure Cause
If you are getting a "Missing Cup on Fork" failure cause, the most likely issues are simple fixes. First, confirm that the stack count is correct. If it is set to a different number than what is being put into the machine, it will cause this error. ...
How to Do a Hard Reset
A hard reset can usually correct many issues with just a few moments of effort. Turn off power to the unit on the machine and on the power supply box Take off the side panel of the machine by pulling on the two release latches near the top of the ...
Filling Issues
What to do when you get channeling in the hopper or inconsistent fill volumes per pod: Ensure proper filling technique, slowly pouring the grounds in from left to right and right to left repeatedly. Ensure there is a hopper insert and that it is ...
Cleaning Protocol
Cleaning is a very important step for proper troubleshooting of this equipment. There are many sensors that MUST maintain a clean line of sight for all of the motors to stay in time with one another. With that being said, we recommend this step ...
Stack Count Change
If you would like to change the cup stack count or if your machine is not recognizing your current cup stack count, a stack count change is in order. Verify the number of cups in each individual stack in the machine. Press the "Stack Count" button. ...
Cup Mode
1. 2-Cup - This will only grab the two cups off of the top of the stack. 2. 32 Cup - This will run continuosly through the entire stack of cups
Fill Cylinder/Weight Change
If the fill weight of the pods is too high or too low, a cylinder change will be needed to correct the issue. If there are grounds in the hopper of the machine, you will need to place your auto clean box into the unit over the lid lifter for the ...