Riser Motor Reset Failure
When the riser motor is obstructed along it's path, it's sensor is dirty or the timing is off, you will get a Riser Motor Reset Failure. When this happens, follow the steps below.
- Power off the machine completely, including at the converter box.
- Manually raise the rise motor by twisting the vertical corkscrew looking shaft that is inside the left hand
side of the machine and manually turn it to raise the riser platform
roughly 3 inches.
- Check for any obstructions, such as loose pods or lidding that would be impeding the motor's path,
- Vacuum out the machine, especially around the sensor. Make sure to remove all excess coffee.
- Make sure the sensor is clean and functioning.
- Perform a Hard Reset and test to see if the machine operates as normal.
- Lubricate the four upright bars the riser rides on, as coffee may get into those bearings and bind the motor up.
- If issue persists, check to see if the rise motor sensor is being triggered. There may need to be an adjustment to ensure the plane of the sensor is broken.
Filling Motor Reset Failure
1. Remove the hopper and the base plate. 2. Motor jog the filling motor all the way forward. 3. Look to see if you can see the orange light on the sensor behind the filling motor plate. It may need to be replaced. 4. If you can see the light use a ...
How to Do a Hard Reset
A hard reset can usually correct many issues with just a few moments of effort. Turn off power to the unit on the machine and on the power supply box Take off the side panel of the machine by pulling on the two release latches near the top of the ...
What to do when lids break off when the fork assembly moves forward to close them. Verify that when the pods are placed in the machine that the lids are not tilted down in any way. Verify that the pod stack count is correct on each stack and that ...
Missing Cup on Fork Failure Cause
If you are getting a "Missing Cup on Fork" failure cause, the most likely issues are simple fixes. First, confirm that the stack count is correct. If it is set to a different number than what is being put into the machine, it will cause this error. ...
Steps to follow if the forks are jamming up and stopping the machine, causing loud noises or vibration. Verify that the pod stack count is correct on each stack and there are no damaged pods in the stack. Verify that the pods are not jammed too ...