When the riser motor is obstructed along it's path, it's sensor is dirty or the timing is off, you will get a Riser Motor Reset Failure. When this happens, follow the steps below.
- Power off the machine completely, including at the converter box.
- Manually raise the rise motor by twisting the vertical corkscrew looking shaft that is inside the left hand
side of the machine and manually turn it to raise the riser platform
roughly 3 inches.
- Check for any obstructions, such as loose pods or lidding that would be impeding the motor's path,
- Vacuum out the machine, especially around the sensor. Make sure to remove all excess coffee.
- Make sure the sensor is clean and functioning.
- Perform a Hard Reset and test to see if the machine operates as normal.
- Lubricate the four upright bars the riser rides on, as coffee may get into those bearings and bind the motor up.
- If issue persists, check to see if the rise motor sensor is being triggered. There may need to be an adjustment to ensure the plane of the sensor is broken.