Missing Cup on Fork Failure Cause

Missing Cup on Fork Failure Cause

If you are getting a "Missing Cup on Fork" failure cause, the most likely issues are simple fixes.
  1. First, confirm that the stack count is correct. If it is set to a different number than what is being put into the machine, it will cause this error.
  2. If the stack count is correct, the next most common cause of the failure is that the cup sensors are dirty. Wipe the underside of the sensor with a damp microfiber or paper towel to remove any coffee or build up. Do not use alcohol to clean as it can fog up the sensors.
  3. Confirm stack count is correct and try to run normally.
If this does not resolve your issue, please reach out to our Service Department for further assistance.


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