How to replace a filling or fork motor on an 800/800XP

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• Filling Motor Reset Failure

  1. Remove the hopper and the base plate.  2. Motor jog the filling motor all the way forward. 3. Look to see if you can see the orange light on the sensor behind the filling motor plate.  It may need to be replaced. 4. If you can see the light use a ...

• Filling Issues

  What to do when you get channeling in the hopper or inconsistent fill volumes per pod: Ensure proper filling technique, slowly pouring the grounds in from left to right and right to left repeatedly. Ensure there is a hopper insert and that it is ...

• Riser Motor Reset Failure

  When the riser motor is obstructed along it's path, it's sensor is dirty or the timing is off, you will get a Riser Motor Reset Failure. When this happens, follow the steps below. Power off the machine completely, including at the converter box. ...

• Lids Opening After Filling

  If you find that the lids on your pods are opening up after filling, the most likely culprit is that your coffee needs to degas. We recommend letting your coffee degas for two hours after grinding (not after the roast) before you fill your pods. This ...

• Missing Cup on Fork Failure Cause

  If you are getting a "Missing Cup on Fork" failure cause, the most likely issues are simple fixes. First, confirm that the stack count is correct. If it is set to a different number than what is being put into the machine, it will cause this error. ...