What to do when lids break off when the fork assembly moves forward to close them. Verify that when the pods are placed in the machine that the lids are not tilted down in any way. Verify that the pod stack count is correct on each stack and that ...
How to Do a Hard Reset
A hard reset can usually correct many issues with just a few moments of effort. Turn off power to the unit on the machine and on the power supply box Take off the side panel of the machine by pulling on the two release latches near the top of the ...
Filling Motor Reset Failure
1. Remove the hopper and the base plate. 2. Motor jog the filling motor all the way forward. 3. Look to see if you can see the orange light on the sensor behind the filling motor plate. It may need to be replaced. 4. If you can see the light use a ...
Riser Motor Reset Failure
When the riser motor is obstructed along it's path, it's sensor is dirty or the timing is off, you will get a Riser Motor Reset Failure. When this happens, follow the steps below. Power off the machine completely, including at the converter box. ...
Lids Opening Up
If you are experiencing an issue with pod lids opening up after filling there are two likely causes. 1) Coffee is not being degassed properly. Coffee needs to degas for 2 to 3 hours after GRINDING, not after ROASTING. 2) Roller tension is too loose. ...