Filling Issues

Filling Issues

What to do when you get channeling in the hopper or inconsistent fill volumes per pod:
  1. Ensure proper filling technique, slowly pouring the grounds in from left to right and right to left repeatedly.
  2. Ensure there is a hopper insert and that it is placed in there correctly.
  3. Ensure the hopper is properly cleaned and free of any sticky or oily residues.
  4. After filling the hopper, do not have excessive downtime while the grounds are sitting in the hopper compacting.
  5. Ensure the correct sized cylinder is in the machine.
  6. Make sure the machine is not set to vibrate mode.

    • Related Articles

    • Filling Motor Reset Failure

      1. Remove the hopper and the base plate.  2. Motor jog the filling motor all the way forward. 3. Look to see if you can see the orange light on the sensor behind the filling motor plate.  It may need to be replaced. 4. If you can see the light use a ...
    • Lids Opening After Filling

      If you find that the lids on your pods are opening up after filling, the most likely culprit is that your coffee needs to degas. We recommend letting your coffee degas for two hours after grinding (not after the roast) before you fill your pods. This ...
    • Lubricating your 800 or 800XP filling machine

      The bearings on your filling system will need to be lubricated with a food safe lubricant every 25,000 pods to help ensure proper operation. The attached video will walk you through this simple process.
    • How to replace a filling or fork motor on an 800/800XP

      This video will show you how to replace a filling or fork motor on a 800/800XP machine. 
    • How to Do a Hard Reset

      A hard reset can usually correct many issues with just a few moments of effort. Turn off power to the unit on the machine and on the power supply box Take off the side panel of the machine by pulling on the two release latches near the top of the ...