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Stack Count Change
If you would like to change the cup stack count or if your machine is not recognizing your current cup stack count, a stack count change is in order. Verify the number of cups in each individual stack in the machine. Press the "Stack Count" button. ...
Missing Cup on Fork Failure Cause
If you are getting a "Missing Cup on Fork" failure cause, the most likely issues are simple fixes. First, confirm that the stack count is correct. If it is set to a different number than what is being put into the machine, it will cause this error. ...
Lids Snapping
What to do when lids break off when the fork assembly moves forward to close them. Verify that when the pods are placed in the machine that the lids are not tilted down in any way. Verify that the pod stack count is correct on each stack and that ...
Forks Jamming
Steps to follow if the forks are jamming up and stopping the machine, causing loud noises or vibration. Verify that the pod stack count is correct on each stack and there are no damaged pods in the stack. Verify that the pods are not jammed too ...