Popular Articles
Fill Cylinder/Weight Change
If the fill weight of the pods is too high or too low, a cylinder change will be needed to correct the issue. If there are grounds in the hopper of the machine, you will need to place your auto clean box into the unit over the lid lifter for the ...
Cup Mode
1. 2-Cup - This will only grab the two cups off of the top of the stack. 2. 32 Cup - This will run continuosly through the entire stack of cups
Stack Count Change
If you would like to change the cup stack count or if your machine is not recognizing your current cup stack count, a stack count change is in order. Verify the number of cups in each individual stack in the machine. Press the "Stack Count" button. ...
Cleaning Protocol
Cleaning is a very important step for proper troubleshooting of this equipment. There are many sensors that MUST maintain a clean line of sight for all of the motors to stay in time with one another. With that being said, we recommend this step ...
Filling Issues
What to do when you get channeling in the hopper or inconsistent fill volumes per pod: Ensure proper filling technique, slowly pouring the grounds in from left to right and right to left repeatedly. Ensure there is a hopper insert and that it is ...